Privacy Policy

1. About this policy

Last updated: 4 July 2026

Connectium Ltd is committed to protecting your privacy and handling your personal information fairly, securely and transparently.

This policy explains how we collect, use, store and share personal information when you:

• visit our website;

• contact us through our website, by email or by telephone;

• request information or a quotation;

• become a customer, supplier or business contact; or

• otherwise communicate or work with us.

For the purposes of UK data protection law, Connectium Ltd is the data controller responsible for the personal information described in this policy.

Our contact details are provided in section 15.

2. Personal information we collect

2.1 Contact and enquiry information

When you contact us, we may collect:

• your name;

• company name;

• email address;

• telephone number;

• the service you are interested in;

• the contents of your message or enquiry; and

• any other information you choose to provide.

Please do not provide sensitive personal information through the website contact form unless it is necessary for your enquiry.

2.2 Customer and business information

Where you or your organisation engages us to provide services, we may collect and process:

• business contact details;

• project and site information;

• service requirements;

• quotations, contracts and correspondence;

• billing and payment records;

• delivery or service-location information; and

• records relating to the services we provide.

2.3 Website and technical information

When you use our website, we may collect technical and usage information including:

• pages visited;

• approximate location;

• browser and device type;

• operating system;

• referral source;

• visit time and duration;

• website navigation and interactions;

• outbound-link clicks;

• file downloads;

• form interactions;

• successful enquiry submissions; and

• clicks on telephone and email links.

A recorded telephone-link or email-link click does not confirm that a call was completed or an email was sent.

2.4 Cookie and consent information

We may record:

• whether you accepted or rejected optional cookies;

• your consent preferences;

• when those preferences were recorded; and

• technical information needed to remember your choices.

3. How we collect information

We collect personal information:

• directly from you when you contact us or use our services;

• through communications with you;

• through contracts, quotations and project documentation;

• automatically through our website and permitted cookies;

• from organisations you represent or work with; and

• from publicly available business sources where appropriate.

4. How and why we use personal information

We may process personal information for the following purposes.

4.1 Responding to enquiries

We use contact and communication information to respond to questions, discuss requirements, prepare quotations and take steps requested before entering into a contract.

Our legal bases are our legitimate interests in responding to business enquiries and, where applicable, taking steps at your request before entering into a contract.

4.2 Providing services

We use customer, project and contact information to manage projects, provide contracted services, communicate with customers, arrange engineers, manage suppliers and administer business relationships.

Our legal basis is the performance of a contract or taking steps before entering into a contract.

4.3 Website operation and security

We process technical information to operate, maintain, protect and troubleshoot our website, systems and services and to prevent fraud, misuse and security incidents.

Our legal basis is our legitimate interest in maintaining a secure and reliable website and business.

4.4 Website analytics

Where you have provided consent, we use analytics information to understand:

• how visitors find the website;

• which pages and services are viewed;

• how visitors navigate the website;

• whether website forms and links are functioning correctly; and

• how we can improve the website and our services.

Our legal basis for the use of non-essential analytics cookies and associated information is consent.

4.5 Advertising and conversion measurement

Where you have provided consent, we may measure whether visits originating from advertising or other marketing activity result in an enquiry.

Our legal basis for non-essential advertising and conversion measurement is consent.

4.6 Business administration and legal obligations

We may use information for accounting, invoicing, record keeping, insurance, legal claims, compliance and responding to lawful requests.

Our legal bases may include contractual necessity, compliance with a legal obligation and our legitimate interests in administering and protecting our business.

5. Google Analytics, Google Tag Manager and Google Ads

We use Google Tag Manager to manage permitted website-measurement tags and Google Analytics 4 to understand website use.

Subject to your cookie choices, Google Analytics may record events such as:

• page views;

• scrolling;

• outbound-link clicks;

• file downloads;

• form interactions;

• successful contact-form submissions;

• telephone-link clicks; and

• email-link clicks.

Successful contact-form submissions are recorded as a generate_lead event. We do not intentionally send your name, email address, telephone number or the contents of your enquiry to Google Analytics. Email-data redaction is also enabled within our Analytics configuration.

Our Google Analytics property is linked to our Google Ads account so that, where appropriate and permitted by your consent choices, we can measure whether advertising resulted in a genuine enquiry.

Google Consent Mode is used so that analytics and advertising storage are denied by default and are only granted after the relevant consent is provided.

Google Analytics event-level data is currently retained for 14 months.

We do not currently enable:

• Google Signals data collection; or

• Google Analytics user-provided data collection.

This means we are not deliberately sending contact-form email addresses or telephone numbers to Google for enhanced conversion or audience matching.

Google may process information on our behalf in accordance with its own privacy terms and data-processing arrangements.

You can reject optional cookies through the website cookie banner. You can also use browser controls and Google’s Analytics opt-out browser add-on to limit Analytics collection.

6. Cookies

Our website may use the following categories of cookies and similar technologies.

6.1 Strictly necessary cookies

These are required for essential website operation, security and remembering your cookie preferences. They cannot generally be disabled through our website.

6.2 Analytics cookies

These help us understand website use and performance. Analytics cookies are not activated unless you provide consent.

6.3 Advertising and measurement technologies

These may be used to measure advertising effectiveness and attribute enquiries to advertising campaigns. They are not activated unless the relevant consent has been provided.

You can accept or reject optional cookies when the cookie banner appears. Where a cookie-settings control is available, you can also revise your choice later.

Rejecting optional cookies will not prevent you from accessing the main content of the website.

7. Sharing personal information

We may share personal information with trusted service providers where reasonably necessary, including:

• website hosting and platform providers, including Framer;

• analytics and advertising providers, including Google;

• email, communications and IT providers;

• engineers, subcontractors and suppliers involved in providing requested services;

• accountants, insurers, legal advisers and other professional advisers; and

• government bodies, regulators, courts or law-enforcement authorities where required.

Service providers are only permitted to use information for the relevant services they provide to us and must protect it appropriately.

We do not sell personal information.

8. International transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate lawful transfer mechanism and suitable contractual or organisational safeguards are in place.

These safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

9. Retention of information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and security requirements.

Our general retention approach is:

• routine enquiries that do not become projects are normally retained for up to 24 months after the last meaningful communication;

• customer, supplier, contractual and financial records are normally retained for up to six years after the end of the relevant relationship or transaction;

• information required for an active dispute, legal claim or investigation may be retained until the matter is concluded;

• Google Analytics event-level data is retained for 14 months; and

• cookie-consent records may be kept for as long as reasonably necessary to demonstrate and manage consent.

Information may be deleted earlier where it is no longer needed. It may be retained for longer where required by law or necessary for the establishment, exercise or defence of legal claims.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• improper use;

• alteration;

• disclosure; and

• destruction.

Our website uses encrypted HTTPS connections. Access to business systems and personal information is restricted to people who require it for legitimate business purposes.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Marketing communications

We may contact existing customers or business contacts about relevant Connectium services where permitted by law.

Where consent is legally required, we will request it before sending marketing communications.

You may ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us.

We will still send non-marketing communications where necessary, such as responses to enquiries, contractual communications and service updates.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to delete information;

• restrict how we use information;

• object to processing based on legitimate interests;

• receive certain information in a portable format;

• withdraw consent at any time; and

• complain to a data-protection regulator.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

You also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concerns directly first.

13. Children

Our website and services are intended for business users and are not directed at children.

We do not knowingly collect personal information from children through the website. Where we discover that information has been provided by a child without appropriate authorisation, we will take reasonable steps to delete it.

14. External websites

Our website may contain links to external websites.

We do not control and are not responsible for the privacy practices, security or content of external websites. You should review the privacy information provided by the relevant website operator.

15. Contacting us

Questions, requests or concerns about this policy or the way we use personal information can be sent to:

Connectium Ltd
Unit 15, Oliver Business Park
Oliver Road
Park Royal
London
NW10 7JB
United Kingdom

Email: info@connectium.co.uk
Telephone: +44 (0)20 8933 3001

16. Changes to this policy

We may update this policy when our website, services, suppliers or legal obligations change.

The latest version will be published on this page and the “Last updated” date will be revised.